Return & Replacement Policy
At Forsun, customer satisfaction is our top priority. Please read our Return & Replacement Policy carefully before making a purchase.
1. Eligibility for Replacement
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Replacement requests are accepted within 48 hours of delivery.
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The product must be unused, unworn, and in original condition.
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Original packaging, tags, and invoice must be included.
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Customized or engraved jewellery is not eligible for replacement.
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No refunds will be provided under any circumstances.
2. Non-Replaceable Items
The following items are not eligible for replacement:
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Earrings (for hygiene reasons)
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Customized or personalized jewellery
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Items purchased during sale or clearance
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Products showing signs of wear, damage, or alteration caused after delivery
3. Replacement Process
To initiate a replacement request:
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Contact us at support@forsun.com within 48 hours of delivery.
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Share your order number and clear photos/videos of the product.
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Our team will verify the request.
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Once approved, replacement instructions will be shared.
⚠️ Replacement requests without prior approval will not be accepted.
4. Replacement Shipping
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Customers are responsible for return shipping charges, unless the item received is damaged or incorrect.
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Forsun is not responsible for lost or damaged return shipments sent by the customer.
5. No Refund Policy (Important)
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Forsun does NOT offer refunds.
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Once a product is sold, payment will not be returned in any case.
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Only replacement will be provided for eligible cases.
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Shipping charges (if any) are non-refundable.
6. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item:
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Notify us within 48 hours of delivery.
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Provide clear images/videos of the product and packaging.
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After verification, we will arrange a replacement only.
7. Cancellation Policy
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Orders can be cancelled only before dispatch.
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Once the order is shipped, cancellation is not allowed.
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No refund will be issued for cancelled or shipped orders.
8. Refund Delays
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Since refunds are not applicable, this policy does not apply.
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For any concerns related to replacement status, please contact our support team.